Archive for April, 2011

The No-Fear Fan Page

21 Apr

Facebook security continues to be a big talker in the news, so it’s no wonder some anchors and reporters are a bit leery about creating a Fan Page. But most stations are requiring it these days. And for good reason; Facebook has become the #1 fastest growing referral source for media websites.  Viewers will flock to a Fan Page where they can connect with a station’s popular on-air talent. And while 21st century journalists have become accustomed to protecting their privacy…creating a Fan Page doesn’t have to put that in jeopardy. Here’s how to create the No-Fear Fan Page…

Tip 1: Don’t Attach Your Personal Profile

It’s important to understand that a Facebook Fan Page is entirely different from a Facebook Profile. If you don’t have a Personal Profile, you don’t have to create one in order to create a Fan Page. If you do have a Personal Profile, you don’t have to link it to your Fan Page. Instead, simply go to Facebook’s homepage, and click “Create a Page”. It’s located under the green “Sign Up” button.

fan page security for tv news anchors, reporters, talent

You will then be asked what type of page you’re creating. Click “Artist, Band or Public Figure”.

fan page security for tv news anchors, reporters, talent

Next, you’ll need to select “Public Figure” in the dropdown menu and give your Fan Page a name. Most stations prefer their on-air talent name the page beginning with the station’s call letters. (ie: WABC Jane Doe)

fan page security for tv news anchors, reporters, talent

Facebook will make one last attempt to get you to create a Facebook account during the final step of the registration. If you want to keep your personal account detached from your Fan Page (or if you don’t have a personal account) simply click “I do not have a Facebook account.” You will still have to enter an email address, password, and birth date. But this will NOT be displayed on the Fan Page. It’s just Facebook’s way of making sure you’re a real human being over the age of 13. The email address and password will be your way of accessing and updating the page.

 fan page security for tv news anchors, reporters, talent

Tip 2: It’s All Optional

Once you’ve confirmed your account, Facebook will display a “Get Started” welcome page which is designed to help you set up your Fan Page. However, NONE of this information is required. It’s all optional. So, fill out only what you feel comfortable with. I suggest you add an image. But you may choose to ignore items 2-5.

fan page security for tv news anchors, reporters, talent

Tip 3: Keep Basic Info Basic  

Once you have an image, you’ll want to enter some basic info. To do this, click “Edit Page” at the top right. This will bring up a menu of items which you can personalize. One of them is “Basic Information”. There are more than a dozen fields for you to enter. But again, they’re all optional. So only fill out what you feel comfortable with.

fan page security for tv news anchors, reporters, talent

Here’s an example of how I filled this out for my fake Fan Page: “WNEWZ John Anchor”.

fan page security for tv news anchors, reporters, talent

You’ll notice, it’s only displaying what I typed in…and it’s not giving any information I don’t want it to. It doesn’t know my address, my phone number, my spouse’s name, how many kids I have or where I went to school.

Tip 4: Turn Off Email Notifications

This has nothing to do with security.  But unless you want an email every time someone posts something on your page… I suggest you click “Your Settings” and turn off Email Notifications by un-clicking the box.

fan page security for tv news anchors, reporters, talent

Tip 5: Keep it Professional

You’re in control of what you post on your Fan Page. Some talent chooses to post exclusively about their job. Others choose to post some basic personal tidbits like a photo of their dog or a favorite family recipe around the holidays. But again, it’s your choice.

fan page security for tv news anchors, reporters, talent

It’s best to avoid posting information about when you’re leaving town or any personal family details. Let common sense and personal preference be your guide.

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How to Get Great Story Ideas from Facebook

18 Apr

1. Just Ask

Anyone who has ever answered the phone in a newsroom knows that even on the slowest news day , your viewers will never run out of story ideas. And while missing dogs and pot holes aren’t exactly what you had in mind…opening up the discussion on Facebook will normally yield at least a few worthwhile leads. Here, 10News in Tampa, Florida simply posted a call for ideas. And within a couple of hours they had more than 15 responses from viewers. And I can say with certainty after having participated in my fair share of editorial meetings…that many of these ideas are at least as good as the average reporter’s pitch-list.

2. Read the Comments

It’s one thing to post questions and elicit comments on Facebook…it’s an entirely different thing to actually read them. And unfortunately, many newsrooms (and Facebook admins in general) fail to do this. There are at least a million reasons why you can’t ignore comments on Facebookbut perhaps the most urgent is because you might miss great opportunities like this:

facebook and newsrooms

3. Pay Attention to What’s Hot

A good follow-up is worth its weight in gold but it’s not always easy to decide what stories are worth a second look. And while it may be anecdotal, a quick glance down your Facebook Wall will reveal what stories your Fans are most passionate about. Take a look at this post on WESH2’s wall. They usually receive an average of 20-25 comments and likes. Yet, this story received nearly300. Obviously a hot-button issue, and likely worth a follow-up.

social media for newsrooms

And as great as it is to get this kind of feedback from your fans, WESH probably lost out on several hundred clicks to their website by committing what I call the #1 marketing mistake on Facebook with this post!

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The Coolest New Facebook Tool No Newsrooms are Using…Yet.

07 Apr

I searched high and low for good examples of local stations using Facebook’s newly updated Questions tool. No Luck. Maybe it’s too new. Maybe they don’t know how to use it? Whatever the case may be, this is one tool every station should be using…here’s why:

1. Instant Results to Poll Questions

Most stations now realize that posts which include provocative questions receive 2-3 times more engagement than the average post. And while getting tons of comments is good, sifting through them for a consensus among your Fans can be extremely time consuming.
So unless you have a team of interns ready to tabulate the results of your informal Facebook poll…it’s better to use Facebook’s Questions tool:

Newsweek/CNN journalist, Fareed Zakaria got more than 100 responses to his question (above), and instantly knew which side of the debate most of his Fans fell on.  

2. Better Visuals Means Better Engagement

Pictures. Pictures. Pictures. The first ND I ever worked for would spend her last breath preaching about how important the pictures are. She’s right. And her philosophy extends to social media too. If your post looks boring…no one will read it, no one will click on it, and no one will respond to it.

Here, News 12 Long Island posts a long and wordy tease for their sports report followed by a poll question. The idea to include a question is a good one. Unfortunately, it’s buried so deep in an otherwise coma-inducing post, that no one will read it. This would have been FAR more successful had they used the Questions tool to start a discussion amongst their Fans. The Question tool automatically generates a slick-looking graph showing the popularity of answers which would have drawn in more Fans.

3. News You Can Use

I often see stations post a link to their story followed by an open-ended question for their fans to answer. Check out what WPTV has done here…

In this case, WPTV has gotten dozens of responses. But they’re all over the map. It would be hard to share just one or two on the broadcast. However, if WPTV had set parameters for the responses such as a multiple choice poll, it would have been much simpler to sum up the response and share it with viewers on the air. This would have still allowed Fans to comment with specific opinions, but it would have given WPTV a cleaner way to bring social media into their newscast.

Do you have a good example of how local stations are using the Questions tool? Share them!

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